Refund Policy
Returns
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Due to current scenarios brought about by the COVID19 virus pandemic, we are NOT accepting any returns. We will update our Refund Policies once when the situation is contained or controlled to a major extent.
Once our team and consultants assess and advise us that we can now return to normal, we will update this Refund Policy accordingly.
For your reference, our normal policies on refund is if the goods are returned within 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In normal cases, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, powders, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Gift cards
– Most health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial or full refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@asiatrendscorp.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@asiatrendscorp.com and send your item to: #3453-55 V. Mapa St.,Sta. Mesa, 1016 Manila , Philippines.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
Shipping
To return your product, you should mail your product to: #3453-55 V. Mapa St.,Sta. Mesa, 1016 Manila , Philippines
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
It is recommended that you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contacts
For any inquiries please contact us
+63 (2) 8567 6865 local 6000
+63 917 1100 752 – Whatsapp
+63 998 594 9700 – Phone Call / Viber